Support

We’re here to help.

Questions, bug reports, or feedback about a Stoktproduct? Send us a note and we’ll reply within 48 hours.

Preferred contact

Account and data requests

Need to delete account data?

Apple requires a clear path for account deletion. Use our dedicated page to start a request from the email tied to your account.

This form opens your email client with the message prefilled.

How do I report a bug?: Email support@stokt.ai with the device model, OS version, app version, and a short description of the steps to reproduce. Screen recordings or screenshots help us fix issues faster.
How do I request a refund?: All purchases are processed by the Apple App Store. Refunds are handled directly by Apple at reportaproblem.apple.com. If you have a billing question we can help with, reach out and we'll do what we can.
How do I request account or data deletion?: Use the account deletion page or email privacy@stokt.ai from the address associated with your account. We will confirm and complete eligible deletion requests within 30 days.
What are your support hours?: We respond to every message within 48 hours (Monday through Friday, US business hours). Complex issues may take longer, and we'll keep you updated.